I sent a letter to Circuit City’s attorneys asking for a name of whom I should name as a defendant when I bring the case to small claims court. (My previous efforts to gather the manager’s name of the store where I bought the nightmare TV failed because no Circuit City employees knew the full name of their store manager. The best they could do was an abbreviation.)

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My nightmares with Panasonic, Circuit City and their City Advantage warranty program have reached the point where the ridiculousness is starting to have some entertainment value. As I might have mentioned earlier, I’ve decided to bring these people to small claims court. To start the process, I sent a simple email inquiry: [Read more →]

Dear Fred,

Thank you for your email and please disregard our last response which was addressed to another name instead of your’s. However, the email was intended to be sent to your attention and not the other name(s).

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